This website uses cookies

We use cookies to enable purchasing apps from our website, interacting with the help desk widget, analyzing the web traffic and commenting in blog posts. Our analytics partners gather anonymous information about how you use our site (ex: how many visitors we get a day, which pages are the most popular, etc) and may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. We do not use the collected information to create user profiles.

You consent to our cookies if you continue to use our website.

Privacy Policy

Tunabelly Software (www.tunabellysoftware.com)

Information Collection
Information Usage
Information Protection
Cookie Usage
3rd Party Disclosure
3rd Party Links
Google AdSense
COPPA
CalOPPA
CAN-SPAM
Our Contact Information
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.
      • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

What 'cookies' do we use?

Necessary

Necessary cookies are required for this site to work properly. This includes from Paddle for purchasing our apps, and from Zendesk for the help widget.

Name

Provider

Purpose

Expiry

Type

__cfruid

Zendesk

This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. 

Session

HTTP Cookie

__jid

Disqus

Used to add comments to the website and remember the user's Disqus login credentials across websites that use said service.

1 day

HTTP Cookie

__zlcstore

Zendesk

This cookie is necessary for the chat-box function on the website to function.

Persistent

HTML Local Storage

aet-dismiss

Disqus

Necessary for the functionality of the website's comment-system. 

Persistent

HTML Local Storage

drafts.queue

Disqus

Necessary for the functionality of the website's comment-system. 

Persistent

HTML Local Storage

submitted_posts_cache

Disqus

Necessary for the functionality of the website's comment-system. 

Persistent

HTML Local Storage

ZD-store

Zendesk

Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user.

Persistent

HTML Local Storage

ZD-suid

Zendesk

Unique id that identifies the user's session.

Persistent

HTML Local Storage

 

Statistics

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously – for this we use GoSquared.

ZenDesk also does keep some cookies to enable continuous chatting even through multiple launches of the web browser.

Name

Provider

Purpose

Expiry

Type

__zlcmid

Zendesk

Preserves users states across page requests.

1 year

HTTP Cookie

AWSALBCORS

Zendesk

Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. 

6 days

HTTP Cookie

disqus_unique

Disqus

Collects statistics related to the user's visits to the website, such as number of visits, average time spent on the website and loaded pages.

1 year

HTTP Cookie

gs_u_GSN-471863-I

Amazon

Used by GoSquared for website usage statistics.

694 days

HTTP Cookie

gs_v_GSN-471863-I

Amazon

Used by GoSquared for website usage statistics.

694 days

HTTP Cookie

juggler/event.gif

Disqus

Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. 

Session

Pixel Tracker

zte#

Zendesk

Saves a Zopim Live Chat ID that recognises a device between visits during a chat session.

Session

HTTP Cookie

 

Marketing 

Any marketing cookies are not used directly by us and are from services such as Evidence.io to show that verified purchases have occurred.

We (Tunabelly Software) do not show any ads, or track ad preferences from other sites.

Name

Provider

Purpose

Expiry

Type

 

evidence_visit

Evidence.io

Used by Evidence.io to display verified purchases.

1 day

HTTP Cookie

 

evidence_visitor

Evidence.io

Used by Evidence.io to display verified purchases.

3 months

HTTP Cookie

badges-message

Disqus

Used in context with the website’s pop-up questionnaires and messengering. The data is used for statistical or marketing purposes.

Persistent

HTML Local Storage

 

juggler/stat.gif

Disqus

Collects data on the visitor’s use of the comment system on the website, and what blogs/articles the visitor has read. This can be used for marketing purposes. 

Session

Pixel Tracker

 

 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

We do not include or offer third party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
      • On our Privacy Policy Page
Users are able to change their personal information:
      • By emailing us

How does our site handle do not track signals?
We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:
GoSquared (used for website analytics) does not support it yet.

Does our site allow third party behavioral tracking?
It's also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process orders and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
      • NOT use false, or misleading subjects or email addresses
      • Identify the message as an advertisement in some reasonable way
      • Include the physical address of our business or site headquarters
      • Monitor third party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly
      • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
      • Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the links below.

Tunabelly Software
Email: support@tunabelly.com
Twitter: @tunabelly

Last Edited on 2020-07-06